Announcement
We are a family owned business in Tupper Lake, NY. Stop by our physical location located at 111 Park Street, Tupper Lake, NY 12986. Specializing in wedding cake toppers, favors, ring bearer pillows, ornaments, personalized gifts and more!
SHIPPING INFO:
Orders placed will be shipped out 3-5 business days after being paid for. Custom orders may take longer. All items are shipped from the US and shipped USPS. Processing time does not include ship time. If you need the order rushed please contact me PRIOR to placing the order to be sure that we am able to meet your request.
*Please be advised that the only thing we can guarantee is the shipping date. We promise that your item will be shipped out in time to arrive. Unfortunately we cannot GUARANTEE arrival dates as this is out of our hands once the USPS has accepted the package into their system.
UNITED STATES ORDERS: Shipping Options
USPS First Class Mail, 2-5 Days
USPS Priority Mail, 1-3 Days (RECOMMENDED)
USPS Priority Mail Express, 1-2 Days
USPS Parcel Select, 2-9 Days
USPS Medial Mail, 2-8 Days
INTERNATIONAL ORDERS:
BUYER BEWARE-First Class International Mail arrival time varies based on your location. Items can take anywhere from 4-6 weeks to arrive. We do not recommend this service.
There is no tracking. Items shipped with this service will be the responsibility of the customer to contact the Post office regarding tracking.
CUSTOMS FEES: We are obligated to mark all items as merchandise. International shipments may be charged import fees/handling fees. The shipping charge paid to
Spruce & Hemlock Co. ONLY covers our cost to ship the package to your country. CUSTOMERS are responsible for ALL additional import,customs and handling fees assessed by their country and are advised to research the costs prior to shipment/Purchase.
We have a 100% satisfaction guarantee. If you are not happy with your item for any reason, simply return it to us within 7 days for a refund (shipping excluded). Custom orders are excluded from this offer for a full refund unless there is a problem with the item.
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Reviews
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MaryLynn on Jan 22, 2020
1 out of 5 starsI ordered this on January 4th and still do not have it and it is January 22nd. Luckily I was way ahead of the game and hopefully it will be here this week or I will need to cancel and get my money back. I will never order from this seller again.
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Jeffye on Jul 4, 2018
5 out of 5 starsOrdered these for my wedding cake. One chair arrived broken and I contacted the seller right away. They responded quickly and resolved the issue by sending me another chair right away! Very pleased.
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Elizabeth on Jun 7, 2018
5 out of 5 starsIt is so cute and personal! My fiance and I are getting married at a camp that we met at, and the canoe will look perfect on our cake. It fits our "camp theme" very well! So excited to use it! :)
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anikaharford on May 29, 2018
5 out of 5 starsBeautiful canoe! So well done and its obvious that a lot of attention to detail went into making the canoe.
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Allison on May 23, 2018
5 out of 5 starsWe received our cake topper sooner than I expected, both ours names (which are 7+ letters each) look beautiful on the heart. The heart itself has a wonderful graining, and the craftsmanship is great. They were packaged so carefully as well. I'm just so in love with it and I'm so excited to see it on top of our cake in October!
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Patty on Apr 24, 2018
5 out of 5 starsLove it! Arrived quickly and will look perfect on top of our beach cake!
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Katelyn on Apr 23, 2018
5 out of 5 starsOrder came exactly as described. Love my adorable chairs and can’t wait to have them be my cake topper this summer. They are absolutely perfect
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L and L on Apr 23, 2018
5 out of 5 starsIts beautiful! I got so excited when I saw this, I almost cried. The heart with our names and date looks so well done. The only thing I am concerned about is how big it is. I am concerned that it won’t fit on top of the cake, but hopefully it will. Besides that, it’s well made and beautiful, couldn’t ask for more.
About SpruceandHemlockco
Keep dreaming......
Shop members
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Faith McClelland
Owner, Maker, Designer, Curator
Shop policies
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